3 Year Warranty
Every Aaria London piece comes with a three year warranty, because we would rather you wore it than worried about it.
What the warranty covers
Manufacturing faults. If a clasp fails, a stone works loose, a chain parts at a join, or a setting gives way through no fault of your own, we will put it right.
Depending on the piece and the circumstances, that means repairing it, replacing it, or offering you store credit of the same value if the piece is no longer available. We will tell you which when we have seen the photographs.
Cover runs for three years from the day your order was delivered.
What it does not cover
General wear and tear, and damage caused by improper care. In practice that means:
- Plating wear or tarnishing from perfume, hand cream, hairspray, chlorine, salt water or the gym
- Scratches from pieces being stored loose together
- Bending, snapping or stone loss caused by knocks, pulling or being slept in
- Accidental damage and loss
- Repairs or alterations made by anyone other than us
Gold vermeil and gold plating are surface finishes. They wear with time and with contact, and that is normal rather than a fault. Our jewellery care guide explains how to keep yours looking its best for as long as possible.
How to make a claim
Email orders@aarialondon.com with:
- Your order number
- Clear photographs of the piece, showing the fault as closely as you can
We will look at it and come back to you, usually within two working days, and arrange the repair, the replacement or the credit from there. Please do not send anything back to us before we have replied, so nothing goes astray.
Any questions
Email us at orders@aarialondon.com and we will help.