Email orders@aarialondon.com as soon as you can with your order number. We pack orders quickly, so we can only change the address or cancel before your order has been dispatched.

Our discount codes have an expiry date, so please use yours before it runs out. If you forgot to add one at checkout, email orders@aarialondon.com with your order number and we'll review it.

Send us a screenshot at orders@aarialondon.com and we'll tell you exactly which piece it is.

Yes. We ship from three warehouses: the UK, the Netherlands for the EU, and the USA. Everywhere else ships from the UK.

Delivery is free over £150 in the UK, €200 in the EU, $300 in the USA, CA$350 in Canada, AU$470 in Australia and £250 for most other countries. Your threshold is shown at checkout.

• UK: 3 to 5 working days
• USA: 3 to 5 working days
• EU: 5 to 8 days
• Rest of the world: 7 to 10 days

Express options are shown at checkout.

If you need it by a certain date, choose Express at checkout and email your date to orders@aarialondon.com so we can flag it. Solid gold and birthstone pieces are made to order, so they can't be rushed.

Your tracking link is emailed as soon as your order leaves our warehouse. It can take up to 24 hours to show movement.

Check with neighbours, your building's reception and any safe place first. If it still hasn't turned up after 48 hours, email orders@aarialondon.com and we'll open an investigation with the courier.

Not in the UK, the EU or the USA. We hold stock in all three, so your order ships from inside your own region and there is nothing to pay on arrival.

Orders to the rest of the world ship from the UK and may be charged import duties and taxes by your local customs office. These are set by them, not by us. If you refuse the parcel, return shipping may be deducted from your refund.

Every solid gold piece is made to order just for you. Please allow 4 to 6 weeks for dispatch, and 3 to 4 weeks for birthstone rings.

We send your whole order together once everything is in stock. If you'd like your in-stock pieces sooner, place them as a separate order.

Our illusion earrings are designed to look like a full ear stack of several piercings, while you only wear one earring in each ear. They are an Aaria London original, designed in house in London.

No. You only need one standard lobe piercing in each ear. The design does the rest.

Choose Pair under Style to get both earrings. Many of our illusion earrings are also sold as a single Left Ear or Right Ear, so you can replace one or build your own mismatched stack. Please check your selection before checkout.

When worn, the longest charms should sit closest to your face, with the pieces getting shorter as they move back along your ear. If the longest drop is at the back, just swap them over.

Not at all. Each illusion earring weighs just 1.5 to 3 grams, so they're light enough to wear all day. They give you the look of a full stack of piercings, but you're only wearing one earring per ear.

Most of our pieces are 14k Gold Vermeil or Sterling Silver, both made on recycled 925 Sterling Silver. We also make pieces in solid 9k, 14k and 18k gold. Stones are cubic zirconia, moissanite, lab grown or natural diamonds, and coloured gemstones.

Yes. 14k Gold Vermeil is a thick layer of real 14k gold over a base of recycled 925 Sterling Silver, so it is precious metal all the way through, with no brass or base metal underneath.

Gold vermeil is a thick layer of gold, at least 2.5 microns, over Sterling Silver. Gold plated is usually a much thinner layer of gold over brass or another base metal. Gold filled is a layer of gold bonded to a brass core.

Vermeil gives you real gold on a precious silver base, which is why we use it.

A micron is one thousandth of a millimetre, and it measures how thick the layer of gold is. Ours is 2.5 microns of 14k gold over recycled Sterling Silver.

Most gold plated jewellery on the high street has a layer of around 0.5 microns, and flash plated pieces can be as thin as 0.1. Ours is at least five times thicker than standard gold plating, and up to 25 times thicker than the cheapest. That thickness is what makes it gold vermeil rather than gold plating, and why it holds its colour for so much longer.

We chose 14k for its softer, more delicate shade. 18k can look quite yellow, whereas 14k has a warm champagne tone that looks closer to solid gold jewellery and suits a wider range of skin tones.

The quality is just as premium: the same thick 2.5 micron layer over recycled Sterling Silver, made to be worn every day. Choosing 14k is purely about the colour.

Because our pieces are made on recycled Sterling Silver rather than brass, they are far less likely to discolour your skin than typical fashion jewellery. With everyday wear, 14k Gold Vermeil softens gradually over time, and Sterling Silver can darken in damp air. The care tips below keep both looking their best for longer.

We don't recommend it. Take your pieces off before showering, swimming, the gym and saunas to keep the finish looking its best.

• Put it on last, take it off first. Perfume, hairspray, hand cream and suncream dull the finish fastest, so let them dry before you put your pieces on.
• Keep it away from water and sweat. Take your jewellery off before showering, swimming (chlorine and salt water are the harshest), the gym and saunas.
• Take it off for bed. Sleeping in jewellery is the most common cause of bent chains and pulled settings, especially earrings with a drop.
• Store pieces separately. Keep each one in its pouch or box, somewhere dry. For pieces you won't wear for a while, an airtight bag slows tarnishing.
• Clean gently. Wipe with a soft, dry cloth after wearing. Use a silver polishing cloth on Sterling Silver. Never use silver dip, polishing paste, ultrasonic cleaners, toothpaste or bicarbonate of soda on 14k Gold Vermeil, as they strip the gold layer.
• Know what's normal. 14k Gold Vermeil softens gradually with wear, especially on rings and bracelets. A broken clasp, a loose stone or a snapped chain is different, and that's covered by our 3 year warranty.

Read our full Jewellery Care Guide.

Our ring size guide shows you how to measure at home. Buying solid gold? For UK and US orders your first resize is on us, but getting the size right first time saves you the wait.

In an Aaria keepsake box with a microfibre pouch. All of our packaging is recyclable and plastic free, so it's ready to give as a gift.

Sign in to your Aaria London account, open your order and choose to return or exchange. You can swap for a different size, colour or piece, or choose store credit or a refund, within 30 days of delivery. No account? Use our returns page with your order number and email.

Pieces need to be unworn and in their original packaging, and you'll be asked for a photo.

For hygiene reasons, earrings can't be returned or exchanged unless they are faulty. That includes swapping for a different colour, so please double check the metal before you order. If you're in the EU, your legal right of withdrawal still applies.

Made to order, personalised and solid gold pieces can't be returned or exchanged unless they are faulty. Solid gold rings on UK and US orders come with one complimentary resize.

Solid gold pieces are made to order just for you, so we can't accept returns or exchanges on them. For UK and US orders, we offer one complimentary resize. Email orders@aarialondon.com with your order number and the size you need, and we'll take it from there.

Every return is checked by our team once it arrives. Refunds are processed within 14 days of your return reaching us. Exchanges are sent out once your original piece has arrived and been inspected.

Please don't force it. Sign in to your account, open your order and make a warranty claim with a photo. We'll repair or replace it, as clasp faults are covered by our 3 year warranty.

Email orders@aarialondon.com with photos within 14 days of delivery and we'll put it right.

Manufacturing faults, for three years from delivery. If a clasp fails, a stone works loose or a setting gives way, we'll repair or replace the piece, or give store credit of the same value if it's no longer available.

It doesn't cover everyday wear, accidents or damage from improper care. Full terms are on our 3 year warranty page.

Yes. If there's a piece you love and you'd like it made in solid 9k, 14k or 18k gold, or set with different gemstones, email bespoke@aarialondon.com. Tell us which piece it is, the metal and stones you have in mind, and your ring size if it's a ring. We'll come back to you with a quote.

We'd love to. Tell us your idea on our bespoke page or email bespoke@aarialondon.com, and we'll work through the design and quote with you.

Every Aaria London piece is an original design, created in house by our team in London. Our designs are often copied, so the only way to be sure you're buying the real thing is to shop on aarialondon.com or from one of our official stockists.

Anything sold elsewhere, including marketplaces and social media sellers, is not genuine Aaria London and isn't covered by our warranty or returns policy. If you spot a copy, we'd love to know: email orders@aarialondon.com.

We don't have our own shop yet, but you'll find a selection at Wolf & Badger in Soho and our other official stockists. Stock there is limited, so if you're after a particular piece, email orders@aarialondon.com before you go.

We'd love to hear from you. Email sales@aarialondon.com for wholesale and stockist enquiries.

Yes. For press, influencer and creator enquiries, email PR@aarialondon.com.

Email orders@aarialondon.com and we'll be happy to help.