Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note earrings cannot be returned unless faulty, due to hygiene reasons.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging with all original tags attached. Items showing signs of wear, washing, stains, or marks may not be eligible for a refund. You'll also need the receipt or proof of purchase.

You can start a return here. Once your return is approved, you'll receive instructions and, where applicable, a return label. Items sent back to us without first requesting a return will not be accepted.

Purchasers who opted in for Checkout+ will have free returns. Purchasers who opted out are responsible for all return shipping fees for goods being returned or exchanged.

All returns must include your order number and all original packaging materials and paperwork.

If a returned item is deemed unsuitable for a return, Aaria London reserves the right to refuse the return.

EU Cooling-Off Period / Right of Withdrawal

If you are a customer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. You can exercise your right of withdrawal here.

To exercise this right, the item must be returned in the same condition that you received it, unworn or unused, and in its original packaging. Please note this does not apply to sealed goods that are not suitable for return for health or hygiene reasons once opened, including earrings.

Damages, Defects and Faulty Items

Please inspect your order upon reception. If your item is defective, not functioning properly, missing parts, or you have received the wrong item, please start a return here so we can evaluate the issue and make it right.

Claims — Lost, Stolen, or Damaged in Transit

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Tampered or Damaged Packages: For packages that require a signature upon delivery, do not sign for or accept any package that appears tampered with, opened, or damaged in transit. If you notice signs of damage or tampering, refuse the package and immediately notify the carrier and our customer service team so that a claim can be initiated.

Missing Items: Packages received that are missing jewellery items do not qualify for a refund, credit, or replacement outside of an approved Checkout+ claim. This policy is in place to protect against fraudulent claims, as incidents of missing contents after confirmed delivery are a known and common scam. Customers are encouraged to verify package contents immediately upon receipt and retain all packaging materials for reference.

Responsibility After Delivery: Once a package has been successfully delivered and accepted at the provided address, Aaria London's liability for loss or damage ends outside of an approved Checkout+ claim. Customers are responsible for securing their packages and verifying receipt.

International Shipping

To keep things transparent, we want you to know that as the customer, you're responsible for paying any import duties, taxes, and customs fees. These charges are separate from your purchase price and shipping fees.

When your order arrives in your country, the customs office will assess the value and calculate any applicable charges. They'll reach out to you for payment details. If you choose not to pay or refuse your package when it arrives in your home country, your order may be returned to us, and return shipping costs and fees may apply.

Important note: If you refuse to pay the import duties and want to return the package, please be aware that it doesn't guarantee a refund. The package must be accepted and paid for first. Afterward, you can request a return here.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as earrings due to hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us with any return question at orders@aarialondon.com.