WARRANTY COVERAGE
At Aaria London, we take great pride in the quality and craftsmanship of our jewellery. We want you to feel confident and satisfied with your purchase, which is why we offer a 3 year warranty on all our jewelry items. This warranty covers any manufacturing faults that may cause the jewellery to break or become defective.
WHAT IS COVERED?
3-YEAR WARRANTY
Our jewellery is covered by a three (3) year warranty against manufacturing faults only, starting from the date of purchase.
The warranty covers manufacturing defects in materials or workmanship where the item has been used and cared for correctly.
The warranty does not cover: general wear and tear, tarnishing or discolouration caused by water, humidity, sweat, cosmetics, skincare, hair products, perfume, chemicals or cleaning agents; damage caused by showering, swimming or exercising in your jewellery; accidental damage such as bending, snagging, dropping, crushing or improper storage; or lost items and missing pieces.
Many issues we see (such as plating wearing off or tarnish) are caused by showering in jewellery or frequent exposure to creams, perfumes and water. These are considered normal wear and tear and are not covered by the warranty.
HOW TO CLAIM
To initiate a warranty claim, please follow these steps:
To request a warranty assessment, email orders@aarialondon.com with your order number, clear photos and a description of the issue. We may ask you to return the piece for inspection. If a manufacturing fault is confirmed, we will repair, replace or refund the item at our discretion.
CONTACT US
Contact us via our form or email us directly at orders@aarialondon.com
JEWELLERY
