TERMS AND CONDITIONS

Last updated: 23.11.2025

By using aarialondon.com and/or placing an order with us, you agree to the terms set out below. “Aaria London”, “we”, “us” and “our” refer to Aaria London. “You” and “your” refer to the customer. For any questions, please email orders@aarialondon.com.

ABOUT AARIA LONDON

Aaria London is a jewellery brand specialising in demi-fine and fine jewellery. All orders placed through our website are subject to availability and acceptance by us.

ORDERS AND PAYMENT

Your order is confirmed when payment has been successfully processed and you receive an order confirmation email. We may cancel or refuse an order (for example if there is a suspected fraud issue, pricing error or stock problem). If we cancel an order after you have paid, we will refund you.

You confirm that any payment method used belongs to you or that you have permission to use it.

SHIPPING AND IMPORT DUTIES

Available shipping options, prices and estimated delivery times are shown at checkout and depend on your delivery country.

We do not cover import duties, customs charges, local taxes or brokerage fees for orders shipped to countries outside of the UK, EU and USA. For these destinations, all such charges are the responsibility of the customer.

Delivery times are estimates only. Delays can occur due to customs checks, carrier delays, strikes, bad weather or other events outside our control.

RETURNS AND EXCHANGES – 30 DAYS

We offer 30-day returns and exchanges from the date of delivery for most items, provided they are returned in their original condition. Items must be unworn, unused, and returned with their original Aaria London packaging.

Due to hygiene reasons, we are unable to accept returns or exchanges on pierced earrings (including earring sets) unless the item is faulty on arrival.

For orders from countries outside the UK, EU and USA, all return shipping costs, duties and any associated fees must be paid by the customer.

For UK, EU and USA orders, the return process and any applicable costs are explained on our Returns page or by our customer care team.

We reserve the right to refuse returns that do not meet these conditions or are sent back without prior notification. This policy does not affect your statutory rights.

SOLID GOLD AND MADE-TO-ORDER PIECES

Solid gold pieces and certain other made-to-order items are made especially for you. These pieces are final sale and cannot be returned or exchanged unless they are faulty on arrival. Any faults must be reported promptly with clear photos and your order details.

3-YEAR WARRANTY – MANUFACTURING FAULTS ONLY

Our jewellery is covered by a three (3) year warranty against manufacturing faults only, starting from the date of purchase.

The warranty covers manufacturing defects in materials or workmanship where the item has been used and cared for correctly.

The warranty does not cover: general wear and tear, tarnishing or discolouration caused by water, humidity, sweat, cosmetics, skincare, hair products, perfume, chemicals or cleaning agents; damage caused by showering, swimming or exercising in your jewellery; accidental damage such as bending, snagging, dropping, crushing or improper storage; or lost items and missing pieces.

Many issues we see (such as plating wearing off or tarnish) are caused by showering in jewellery or frequent exposure to creams, perfumes and water. These are considered normal wear and tear and are not covered by the warranty.

To request a warranty assessment, email orders@aarialondon.com with your order number, clear photos and a description of the issue. We may ask you to return the piece for inspection. If a manufacturing fault is confirmed, we will repair, replace or refund the item at our discretion.

FREE GIFT PROMOTIONS

From time to time we offer free gifts with purchase (for example, over a certain spend or during special promotions). Free gifts are conditional on meeting the qualifying criteria and are not for individual sale or exchange.

If you return all or part of your order and your remaining spend falls below the qualifying amount for the free gift, you must either return the free gift unused and in its original packaging, or keep the gift and have its value deducted from your refund.

Customers cannot return the rest of their order and keep the free gift without the gift value being deducted.

MISSING OR INCORRECT ITEMS AND “EMPTY PARCEL” CLAIMS

All orders are picked, packed, weighed and scanned by our fulfilment partners. Orders are shipped using tracked services and, in most cases, signed delivery.

If your order arrives damaged, or you believe an item is missing or incorrect, you must contact us as soon as possible (ideally within 7 days of delivery) with your order number, photos of the outer packaging, shipping label and contents.

Claims that a parcel arrived completely empty or that items were missing from a sealed, undamaged shipment are treated very seriously. Because this type of claim is a known scam, we rely on the fulfilment centre’s packing records, weight checks and courier tracking as evidence.

Where there is no evidence of courier damage or tampering, and our packing and weight records show that the correct items were dispatched, we reserve the right not to refund or replace items claimed as missing.

If there is evidence that the parcel was opened or damaged in transit, we will investigate with the courier and handle the case individually.

JEWELLERY CARE

To keep your jewellery looking its best, we recommend removing it before showering, swimming, exercising or sleeping, and avoiding direct contact with perfumes, lotions, hair products and cleaning agents. Store pieces individually in a dry place, such as a jewellery box or pouch.

Damage or tarnishing caused by not following care instructions is not considered a manufacturing fault and is not covered by our warranty.

INTELLECTUAL PROPERTY

All product designs, images, logos, branding and content on aarialondon.com are the intellectual property of Aaria London and/or its licensors. They may not be copied, reproduced, distributed or used without our prior written consent.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss (including loss of profits or loss of data) arising out of your use of our website or purchase of our products.

Our total liability in respect of any claim relating to a purchase will not exceed the amount you paid for the specific product(s).

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.

GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, although you may also have rights to bring a claim in your country of residence under local consumer laws.

CONTACT

If you have any questions about these Terms and Conditions, your order or our policies, please contact:

orders@aarialondon.com

Counterfeits are, unfortunately, an ongoing issue in the jewellery world – and Aaria London is no exception. We’ve seen copies of our Illusion Earrings being made and sold by other brands and marketplaces, sometimes even using our product photos and names to appear genuine.

Aaria London is the original creator of the Illusion Earrings concept and designs. Our core Illusion styles (including Rio, Sienna, Paloma and others) are protected by UK registered design rights, and each piece is developed in-house from sketch to CAD to sample by our small design team. The shapes, proportions and way the earrings “cheat” extra piercings are all part of our original design language, which has taken years to refine.

Counterfeit versions are not produced by our trusted partners and do not meet our quality or safety standards. They often cut corners on metal content, plating thickness and stone setting, which can make them prone to snapping and irritation. Many low-cost copies are made with high levels of copper and nickel; because earrings sit so close to the skin, this can lead to discolouration, allergic reactions or other potential health risks.

To make sure you’re buying an authentic Aaria piece, we always recommend purchasing directly from aarialondon.com or from our official stockists listed on our website. If you’re unsure whether a website or product is genuine, or if you suspect you’ve found counterfeit Aaria Illusion Earrings, please contact our customer care team with screenshots and links so we can look into it.

If you believe you have unknowingly purchased a counterfeit item and want to take it further, you may also wish to seek guidance from your local consumer protection or trading standards authority, who can advise on your options in your country.

BLACK FRIDAY AND PROMOTIONAL OFFERS (UP TO 30% OFF FULL PRICE ITEMS)

During Black Friday, Cyber Weekend and other promotional periods, we may offer discounts of up to 30% off full price items.

Unless clearly stated otherwise, these promotions:

Apply only to full price products. Sale or already-discounted items are excluded.

Do not usually apply to solid gold or made-to-order pieces, which remain full price and final sale.

Cannot be used together with any other discount code, voucher or offer.

Cannot be applied to previous orders, gift cards or shipping costs.

Any refund for purchases made during a promotion will be based on the amount actually paid after the discount, not the original full price. If you return part of your order and your remaining spend no longer qualifies for a promotion or free gift, the value of the promotion or free gift may be deducted from your refund, in line with our Returns and Free Gift Promotions sections.

FREE GIFT PROMOTIONS

From time to time we offer free gifts with purchase (for example, over a certain spend or during special promotions). Free gifts are conditional on meeting the qualifying criteria and are not for individual sale or exchange.

If you return all or part of your order and your remaining spend falls below the qualifying amount for the free gift, you must either return the free gift unused and in its original packaging, or keep the gift and have its value deducted from your refund.

Customers cannot return the rest of their order and keep the free gift without the gift value being deducted.

All Black Friday and promotional offers are time-limited, subject to availability and may be withdrawn, extended or amended at any time without prior notice.

Aaria London Limited is the operator of www.aarialondon.com. All materials on this site, and the site itself, are protected by copyright, design rights, trademarks and/or other intellectual property rights and laws.

These materials are owned by Aaria London Limited and/or our licensors. They include (without limitation) all photographs, images, product and lifestyle shots, illustrations, text, video clips, audio clips, designs (including our Illusion Earrings and other jewellery designs), logos, trademarks, product names and all other content on this site, as well as the software and code used in the design and operation of the site. All rights are reserved worldwide.

You are expressly prohibited from:

– Reproducing, copying, editing, transmitting, uploading, scraping, framing, or incorporating into any other materials any part of this website, including (without limitation) any images or videos of our products, product descriptions, logos, graphics or other content; and

– Removing, modifying, altering or using any registered or unregistered trademarks, logos or designs owned by Aaria London, and doing anything which may be seen to take unfair advantage of, or damage, the reputation and goodwill of Aaria London or which could be considered an infringement of any intellectual property rights owned by or licensed to Aaria London.

From time to time, fraudulent websites or online sellers may use our imagery, product names or descriptions without permission and may copy the look of our Illusion Earrings and other designs. These sites are not affiliated with Aaria London. We are not responsible for any orders placed through unofficial or scam websites, or for the quality or safety of any counterfeit products purchased elsewhere.

To ensure you are purchasing genuine Aaria London pieces, we recommend buying only from www.aarialondon.com or from authorised stockists listed on our website. If you suspect a website is using our content or designs without permission, please contact us at legal@aarialondon.com so we can investigate.

We would like to thank all our customers who continue to make us aware of these fake sites. If you are ever concerned about a website selling counterfeits of our Illusion Earrings or advertising unusually large discounts on our bestsellers, please let us know so we can investigate. As always, if the products or discounts on these sites seem too good to be true, they almost certainly are – genuine Aaria London pieces are only sold via aarialondon.com and our authorised stockists.